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☆ Alaska Airlines was named America's favorite airline for the 2nd year in a row — months after a hole blew in the side of one of its planes
▼ + stars: | 2024-04-24 | by ( Polly Thompson | ) www.businessinsider.com time to read: +3 min

The airline topped the American Customer Satisfaction Index, despite its infamous panel blowout in January. Overall, US air travel customers were happier than last year with their experiences. The airline comfortably topped the annual American Customer Satisfaction Index with a score of 82, a one-point improvement compared to 2023. Allegiant registered a four-point rise in overall customer satisfaction, making it one of the fastest climbers this year. By collating this information, the American Customer Satisfaction Index says it provides a "definitive measure of passenger satisfaction."

Persons: —, Allegiant, Max, Kyle Rinker, Jonathan W Organizations: Alaska Airlines, Service, American Airlines, Allegiant Air, Delta, United Airlines, Boeing, Portland International, Johnson, International Air Transport Association Locations: Alaska

☆ The Boeing 787 that suddenly dropped mid-flight and injured at least 50 people is a stark reminder: Always wear your seatbelt.
▼ + stars: | 2024-03-12 | by ( Taylor Rains | ) www.businessinsider.com time to read: +5 min

A Latam Airlines Boeing 787 experienced a sudden midair drop on Monday, injuring at least 50 people. Dozens of turbulence-related injuries have been seen on other carriers like Lufthansa and Delta. AdvertisementA passenger on the Boeing 787 that suddenly dropped midair over the Pacific on Monday described a scary scene. In an interview with CNN on Tuesday, Latam Airlines Flight 800 passenger Brian Jokat said the plane "dropped something to the effect of 500 feet instantly," jolting him awake. The "fasten seatbelt" sign was on at the time, airline Chief Operating Officer Jon Snook said, HawaiiNewsNow reported.

Persons: —, Brian Jokat, I'm, Rolanda Schmidt, Melissa Matteso, Jon Snook, HawaiiNewsNow, Bill Duncan, Taylor Organizations: Latam Airlines Boeing, Lufthansa, Delta, Service, Boeing, Pacific, CNN, Latam, RNZ, New Zealand Herald, US National Transportation Safety Board, Airlines, Lufthansa Airbus, Washington Post, Lufthansa Flight, Hawaiian Airlines Airbus, Sydney Morning Herald, Delta Air Lines, Norwegian Air Shuttle, Alaska Airlines Boeing, NTSB, The Weather Company, Business, Allegiant Locations: Sydney, Auckland , New Zealand, Austin, Washington, Frankfurt, Honolulu

☆ Airport collisions and close call solutions include sleep science and redesigned runways to help air traffic controllers
▼ + stars: | 2024-02-24 | by ( Pete Syme | ) www.businessinsider.com time to read: +7 min

The head of the FAA told Congress how its panel is examining sleep science to help. Despite the best efforts of pilots and air traffic controllers, sometimes collisions do happen. It said the captain was distracted and confused by instructions from air traffic controllers, while the co-pilot lost track of the plane's location. Air traffic control fatigueOne major cause of near-misses is the strained workload of air traffic controllers. "Air traffic controllers are being required to do mandatory overtime," she said.

Persons: —, Mike Whitaker, Whitaker, Rich Santa, Jennifer Homendy, Paul Rinaldi, Forbes, It's, Brad Surak Organizations: FAA, Service, New York Times, American Airlines, JFK, Delta Air Lines, JetBlue, Boston Logan International, Japan Airlines, Federal Aviation Administration, National Transportation Safety Board, National Air Traffic Controllers Association, Times, National Transportation Safety, Boeing Locations: Tokyo

☆ The best and worst airlines in the US for 2023, according to the WSJ
▼ + stars: | 2024-01-24 | by ( Taylor Rains | ) www.businessinsider.com time to read: +9 min

American and United sat in the middle of the group, mostly losing points for cancelations, tarmac delays, and baggage mishaps. AdvertisementHere's a closer look at the best and worst airlines in the US for 2023 — and how they ranked in each category in the WSJ rankings:9. JetBlue AirwaysJetBlue Airways ranked dead last in the WSJ's annual list of best and worst US airlines for 2023. AaronP/Bauer-Griffin/GC Images via Getty Images2022 Rank: 1Delta is the best airline in the US for 2023, according to The Wall Street Journal's ranking. It was second for extreme delays, fourth for tarmac delays and mishandled baggage, and fifth for flight cancelations — its lowest finish overall.

Persons: —, Delta, Allegiant, Andrew Watterson, United, Marcus Mainka, Tayfun, Mario Tama, Nicolas Economou, Robert Alexander, Tom Williams, Bauer, Griffin Organizations: Delta Air Lines, Alaska Airlines, JetBlue Airways, Service, Delta, Allegiant, Department of Transportation, — United Airlines, American Airlines, Max, Southwest Airlines, Journal ., Spirit Airlines, Frontier Airlines, Jetblue, JetBlue, Airlines, JetBlue Airways JetBlue Airways, Anadolu Agency, Getty, cancelations, Spirit Airlines Spirit Airlines, United Airlines United, American Airlines American Airlines, Southwest Airlines Southwest Airlines, Southwest, Delta Air Lines Delta Air Lines Locations: West Coast, Seattle, Alaska, New York City, New York, Southwest

A Justice Department lawyer argued that the deal would push fares higher by 30% and leave fewer options for travelers on a budget. Duffy, the Justice Department lawyer, tried to close the door on more divestitures. If Spirit is acquired by JetBlue, Frontier would become the biggest discount carrier in the U.S., followed by Allegiant Air and new entrants Breeze and Avelo. The Justice Department has not indicated whether it will challenge that deal. Spirit agreed to merge with Frontier Airlines, which shares its ultra-low-cost business model, but JetBlue beat Frontier in a bidding war.

Persons: —, Ryan Shores, ”, ” Shores, U.S . Justice Department's, Edward Duffy, Duffy, ” Duffy, William Young, Young, Ronald Reagan, Shores, “, Biden, David Koenig Organizations: BOSTON, JetBlue Airways, U.S, JetBlue, Spirit Airlines, U.S . Justice, Justice, Frontier Airlines, Spirit, New, Justice Department, American Airlines, Frontier, Allegiant Air, Avelo, Alaska Airlines, Hawaiian Airlines, Department, Southwest, AP Locations: ”, Boston, New York City, Fort Lauderdale, Fla, New York, U.S, Sunday, Alaska, Delta, United, Dallas

☆ Airline close calls have been happening multiple times per week, report finds
▼ + stars: | 2023-08-21 | by ( Hannah Towey | ) www.businessinsider.com time to read: +4 min

On average, there have been multiple airline close calls per week so far this year, the report says. Several of the close calls were linked to mistakes by air traffic controllers, a workforce that's severely understaffedA government audit released in June found that 77% of critical air traffic control facilities in the US are staffed below the recommended threshold. Shaun Best/ReutersClose-call incidents are often the result of human error, such as mistakes made by air traffic controllers and pilots, the investigation found. The US continues to face a shortage of air traffic controllers, with 77% of critical air traffic control facilities in the US staffed below the recommended threshold, according to a government audit released in June. Are you an air traffic controller or training to become one?

Persons: It's, Shaun Best, General Organizations: New York Times, Federal Aviation Administration, Times, Southwest Airlines, FAA, Safety, Reuters, Transportation Department Locations: San Diego

Mistakes by air traffic controllers — stretched thin by a nationwide staffing shortage — have been one major factor. So do the air traffic controllers who scour the skies and manage takeoffs and landings. The number of fully trained air traffic controllers nationwide has fallen 10 percent in the past decade. data and the agency’s most recent “Air Traffic Controller Workforce Plan.”Nearly all U.S. air traffic control facilities are understaffed Circles represent 313 air traffic facilities in the United States, including airport towers and larger regional centers. Desiree Rios for The New York TimesPilots, air traffic controllers and federal investigators have warned repeatedly that America’s air safety system is fraying.

Persons: Louis Armstrong, —, ”, Biden, Matthew Lehner, Mr, Lehner, Ilana Panich, Kennedy, Jan, “, ” Jennifer Homendy, Joe Raedle, Reagan, Desiree Rios, ’, ‘ Organizations: Southwest Airlines, Louis Armstrong New, International Airport, Delta Air, New, Airport, American Airlines, Frontier Airlines, Frontier, Federal Aviation Administration, The New York Times, United Airlines, American, Airbus, louisiana Magnolia, Times, Phoenix, NASA, Aviation, Pilots, Technology, U.S, Airlines, United, “, Bergstrom International Airport, Kennedy International, Delta, FedEx, JetBlue Airways, JetBlue, National Transportation Safety, Spirit Airlines, Fort Lauderdale, Las Vegas, San, Casper, Federal Aviation, The Times, FAA, National Transportation Safety Board, Department of, Gulfstream, Miami, The New York Times Pilots, Flying Magazine, Sky Harbor, Boeing Locations: Airport Mississippi, New Orleans, San Francisco, American, Dallas, louisiana, louisiana Magnolia Minden arkansas, Minden louisiana, United States, U.S, San Diego, Phoenix, Swiss, Continental, Buffalo, United, Delta, Southwest, —, Austin, Texas, New York, Austin , Texas, Sarasota , Fla, Burbank, Calif, Boston, New York City, Fort, Salt Lake, Ontario, Denver, Las, Portland ,, Baltimore, Miami, Peoria, Ill, Fort Worth, Jacksonville, Fla, Philadelphia, Fort Lauderdale, Lexington, Ky, Tampa

☆ Allegiant extends contract agreement with maintenance staff union by 2 years
▼ + stars: | 2023-08-17 | by ( ) www.reuters.com time to read: +1 min

An Allegiant Air MD-83 passenger jet takes off from the Monterey airport in Monterey, California, February 26, 2012. REUTERS/Michael Fiala/file photo Acquire Licensing RightsAug 17 (Reuters) - Allegiant Travel (ALGT.O) said on Thursday it has ratified a two-year extension of a contract agreement with Teamsters union representing some of its workers. Allegiant Air carrier parent said the agreement provides for significant increases in compensation rates and extends the contract by two years till Oct. 31, 2028 for 683 workers. The employee group includes line and heavy maintenance technicians as well as stores employees and some administrative maintenance staff, the company said. Earlier this week, Southwest Airlines (LUV.N) reached a tentative labor agreement with the union that represents about 17,120 transport workers who handle ramp, operations, provisioning and cargo.

Persons: Michael Fiala, Sourasis Bose, Shinjini Organizations: REUTERS, Teamsters, Allegiant Air, Southwest Airlines, Thomson Locations: Monterey, Monterey , California, Bengaluru

☆ These are the airlines most likely to bump people from flights
▼ + stars: | 2023-08-03 | by ( Grace Dean | ) www.businessinsider.com time to read: +4 min

Frontier Airlines was the most likely of the 15 largest US carriers to bump people from flights in early 2023. A further 3,395 were voluntarily denied boarding and 2,442 were involuntarily denied boarding. The data covers domestic US flights and international flights that departed from the US, and doesn't include passengers who were involuntarily denied boarding for other reasons. These are how the 15 carriers rank in terms of the proportion of passengers involuntarily bumped, per ATCR data:Frontier Airlines Envoy Air Spirit Airlines PSA Airlines American Airlines Skywest Airlines Republic Airways Southwest Airlines Alaska Airlines Jetblue Airways United Airlines Hawaiian Airlines, Endeavor Air, Allegiant Air, Delta Air LinesFrontier says on its website that in the event of an overbooked flight, passengers who volunteer to give up their seats get "alternative travel accommodations" as well as a Frontier voucher. "It is our goal to find enough volunteers so that no customers are denied boarding involuntarily," the airlines says.

Organizations: Frontier Airlines, Endeavor, Frontier, Travel, Department of Transportation's, of Aviation Consumer Protection, June's, Consumer, Airlines, Envoy Air, Delta Air Lines, Endeavor Air, Hawaiian Airlines, Frontier Airlines Envoy Air Spirit Airlines PSA Airlines American Airlines Skywest Airlines Republic Airways Southwest Airlines Alaska Airlines Jetblue Airways United Airlines Hawaiian Airlines, Allegiant Locations: Delta

☆ US airline passengers are getting increasingly frustrated. Here’s why
▼ + stars: | 2023-05-10 | by ( Francesca Street | ) edition.cnn.com time to read: +4 min

CNN —Air travel has bounced back after its pandemic-induced slump, but that doesn’t mean passengers are feeling good about it. North American travelers are frustrated with high ticket prices, staffing shortages and reduced routes, according to consumer research company J.D. Power’s 2023 North American Airline Satisfaction Study. Unsatisfied passengersDelta Air Lines ranked number one for premium economy passengers, number two for economy passengers and number two for first class and business class travelers. American Airlines

☆ J.D. Power ranked airlines across 3 fare classes according to its annual customer satisfaction survey — see the results
▼ + stars: | 2023-05-10 | by ( Taylor Rains | ) www.businessinsider.com time to read: +5 min

JetBlue Airways, Delta Air Lines, and Southwest Airlines scored the highest among 11 North American carriers. Of the 11 carriers ranked, JetBlue Airways, Delta Air Lines, and Southwest Airlines earned the top spot for each respective category. Courtesy of JetBlueJetBlue Airways (893) Delta Air Lines (865) United Airlines (848) Alaska Airlines (833) Air Canada (830) American Airlines (826)Segment Average: 846Premium EconomyDelta Premium Select. Delta Air LinesDelta Air Lines (848) JetBlue Airways (840) Alaska Airlines (823) American Airlines (821) Air Canada (797) United Airlines (784)Segment Average: 820Economy/Basic EconomySouthwest Airlines cabin. Jimmy Rooney/ShutterstockSouthwest Airlines (827) Delta Air Lines (801) JetBlue Airways (800) Alaska Airlines (781) WestJet (777) Allegiant Air (775) United Airlines (770) Air Canada (765) American Airlines (764) Spirit Airlines (727) Frontier Airlines (705)Segment Average: 782

☆ Delta and United are dropping service to more cities as the trend of leaving regional airports behind continues
▼ + stars: | 2023-04-05 | by ( Bianca Giacobone | ) www.businessinsider.com time to read: +3 min

The two airlines have collectively dropped 55 regional airports since the COVID-19 pandemic. "Delta continues to evaluate the regional market, monitoring regional carrier pilot availability and customer demand. After Delta pulls out, La Crosse Regional Airport will still be connected to Chicago by American Airlines. The four airports are the latest in a long list of regional airports that were abandoned by major airlines as a consequence of the COVID-19 pandemic. Including the airports cited above, Delta has dropped 17 regional destinations and United 38 regional destinations since the beginning of the pandemic.

☆ These are the best and worst US airlines for on-time performance in 2022, according to DOT data — see the list
▼ + stars: | 2023-03-16 | by ( Taylor Rains | ) www.businessinsider.com time to read: +4 min

The Department of Transportation's list of airlines' on-time performance was published Thursday. Every airline had a worse on-time performance rate in 2022 compared to 2021. But, the Dallas-based carrier was still the worst-performing company among the Big Four, which also includes American Airlines, United Airlines, and Delta. Take a closer look at the best and worst airlines for on-time performance for 2022:10. Delta Air LinesDelta Air Lines Boeing 737-900ER aircraft Alex Tai/SOPA Images/LightRocket via Getty ImagesRate: 82.14%Rate in 2021: 88.22%

☆ Which airlines had the best on-time performance in 2022? Delta led the pack — see the rest of the list.
▼ + stars: | 2023-03-16 | by ( Taylor Rains | ) www.businessinsider.com time to read: +4 min

☆ JetBlue combining with Spirit would make airfare more expensive, US says in lawsuit filed to block a merger
▼ + stars: | 2023-03-07 | by ( Taylor Rains | Dennis Green | ) www.businessinsider.com time to read: +4 min

The Department of Justice filed an antitrust lawsuit against JetBlue Airways on Tuesday. The lawsuit seeks to block JetBlue's acquisition of Spirit Airlines. "JetBlue has recognized that its own fares and revenues on a route drop significantly when Spirit enters," the DOJ says. "The Big Four airlines have a lock on about 80% of the market," JetBlue says. The Tuesday lawsuit said that the agreement with American constitutes a "de facto merger" with the world's largest airline, citing language used by Spirit before the merger.

☆ Goldman's small-cap picks for falling inflation
▼ + stars: | 2023-01-25 | by ( Hakyung Kim | ) www.cnbc.com time to read: +3 min

Many small-cap stocks took a beating in 2022, as sharply rising costs hurt profits, but the situation could be reversing, Goldman said, creating an opportunity for investors if they know where to look. "With inflation expected to moderate, companies that can at a minimum stabilize their gross margins this year and meaningfully expand them beyond that should be well positioned in our view," said analyst Deep Mehta in a research note. Goldman screened small-cap stocks that are expected to show gross margin expansion through 2024. The following names showed the biggest gains between the two time periods, making them Goldman's picks as inflation decelerates. The Russell 2000 has also begun to rebound in recent weeks, moving higher on the hopes that the ultra-high levels of inflation seen in 2022 are finally breaking.

☆ The Wall Street Journal ranked US airlines from worst to best. See the list.
▼ + stars: | 2023-01-24 | by ( Taylor Rains | ) www.businessinsider.com time to read: +5 min

The Wall Street Journal has revealed its annual list of the best and worst airlines in the US. Delta Air Lines took the top spot, while JetBlue Airways lagged behind competitors. According to aviation data company Anuvu, which provided the numbers for WSJ's rankings, Delta had the best on-time arrival rate of 81.7%. Here's a closer look at the WSJ's list of the best and worst airlines in the US. Delta Air LinesDelta Air Lines.

☆ The top 20 safest airlines in the world for 2023, according to experts
▼ + stars: | 2023-01-04 | by ( Taylor Rains | ) www.businessinsider.com time to read: +5 min

AirlineRatings.com has revealed the 20 safest airlines in the world for 2023, which includes five from the US. The website also revealed the top 20 safety low-cost carriers — another five of which were from the US. He also noted that the safety margins between the top 20 carriers were "very small," and that they are "all outstanding airlines." Meanwhile, the same five US carriers that made the list last year — Alaska Airlines, Hawaiian Airlines, United Airlines, American Airlines, and Delta Air Lines — maintained their spots in 2023. The organization also published the world's 20 safest low-cost carriers, which included five US carriers — Allegiant Air, Frontier Airlines, JetBlue Airways, Southwest Airlines, and Spirit Airlines.

☆ Delta was the most on-time North American airline during a chaotic 2022, data shows. See which carriers made the top 10.
▼ + stars: | 2022-12-29 | by ( Taylor Rains | ) www.businessinsider.com time to read: +5 min

Aviation data analytics company Cirium has revealed its annual on-time performance review for 2022. Delta Air Lines led the pack with a rate of about 84%, while Air Canada came in last at just 55%. Travel data provider Official Aviation Guide says a score of at least 80% is considered "pretty good." Fortunately, aviation data analytics company Cirium has the answer. Here is a closer look at North America's best and worst airlines for on-time performance in 2022.

☆ Flight delays and cancellations will likely impact millions of Christmas travelers. What to do when your airline experiences disruptions.
▼ + stars: | 2022-12-20 | by ( Taylor Rains | ) www.businessinsider.com time to read: +8 min

The National Weather Service has warned of a strong winter storm expected to affect holiday travel. But, some airlines offer to rebook on their website or mobile app and waive any fees, so it's sometimes easier to make changes online than in person. Carriers offering both are Alaska Airlines, Allegiant Air, American Airlines, Delta Air Lines, Hawaiian Airlines, JetBlue Airways, Southwest Airlines, Spirit Airlines, and United Airlines, according to the DoT dashboard. It never hurts to request a meal or hotel during flight disruptions, and you might get lucky with a goodwill gesture from the carrier. For example, in the case of a winter storm, it's likely many passengers will end up stranded in random cities across the US.

☆ Frontier Airlines no longer has a customer service phone line
▼ + stars: | 2022-11-26 | by ( Ramishah Maruf | ) edition.cnn.com time to read: +2 min

New York CNN —Customers who need flight information or want to make changes to travel plans can no longer call Frontier Airlines and speak to an agent, the company confirmed to CNN Saturday. Customers seeking help or information from the carrier must deal with an online chatbot, social media channels or WhatsApp. Customers who call the customer service phone number now are greeted with an automated message that says, “At Frontier, we offer the lowest fares in the industry by operating our airline as efficiently as possible. We also have a chat service available 24/7.”Its low-cost flight competitors, Spirit Airlines and Allegiant Airlines, still use call centers staffed by live agents. It’s no wonder Frontier wants to get rid of customer service over the phone.

☆ Hurricane Ian: What to do if your flight is canceled or if you want to change your booking
▼ + stars: | 2022-09-28 | by ( Taylor Rains | ) www.businessinsider.com time to read: +7 min

Hurricane Ian made landfall as a Category 4 storm near Fort Myers, Florida, on Wednesday. Here is what you can do if you want to change your flight, or if your flight is canceled. If your flight is canceled, then the airline must provide a full refund. According to FlightAware data, nearly 1,850 flights originating from or flying to Orlando, Tampa, Fort Lauderdale, Miami, or Fort Myers have been canceled as of 5:30 pm on Wednesday. Customer service: (800) 435-9792Sun Country Airlines: Customers traveling to, from, or through the Florida cities of Fort Myers, Orlando, or Tampa from September 25-30 can rebook their flight once for free.

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